A study to prepare Planning and Design Guidelines for Passenger Control Accommodation for London Airports.

We were commissioned to undertake the improvement of existing accommodation using space-use observation methods and user interviews to establish office occupancy patterns and provide design standards for Customs & Excise airport locations.

We then implemented a first installation based on these Guidelines at Terminal 3, Heathrow, where through the adoption of shared workplace areas a 50% reduction of the occupied floor area was achieved.

At the same time a significant raising of office design quality was achieved with this early example of "hot-desking".

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